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TERMS AND CONDITIONS The following are the terms and conditions (called "these Terms") for the sale of goods by us and replace any previous terms and conditions. These Terms contain all the terms of our agreement with you and cover any contracts for the sale of goods that you may agree with us. Please read through these Terms carefully before placing your order and then print a copy for future reference. Any variation to these Terms proposed by you (including any special terms and conditions agreed between you and us) will not apply unless agreed in writing by us. We may change these Terms from time to time without notice to you. However, any changes will only apply to any orders received after the change. If you contract with us as a consumer, nothing in these Terms will affect your statutory rights.
Currencies
PURCHASING FROM OUR WEBSITE OR CATALOGUES You must be over 18 to buy anything from us. Once you have placed your order with us, if we accept your order, we will confirm acceptance and at that point the contract will be made. We will confirm acceptance by emailing you or by confirming with you over the phone or by cashing your cheque or debiting your credit card or by despatching goods to you. Prior to then we will be under no obligation to supply you with the goods you have ordered.
DATA PROTECTION Please note that by placing an order, you agree to us using your personal details in order to supply the goods to you (which may involve passing them on to relevant third parties such as delivery firms) and in order to send you further information about our products. We will ask for your permission if we wish to use your details for any other reason.
PRICE The price shall be the price quoted on the website [or the catalogue] except when we make an error or if the price has changed since publication. If we have made an error or the price has changed, then we will inform you of this as soon after you have placed your order as possible and will tell you the correct price and ask you if you still wish to place your order with us. If we have not heard back from you within 10 days, then we will assume that you did not want to place your order again with us and we will give you a full refund if you have already paid. You will be required to pay extra for delivery. Our delivery charges are explained in the website and in our catalogues.
PAYMENT AND DELIVERY Payment can be made by credit card for orders placed on the website. You may also send us a cheque via post but your order will not be despatched until the cheque has cleared. Please make all cheques payable to "P. R o s l e r". Even if delivery has been made, title in the goods will not pass to you until you have paid us for the goods.
AVAILABILITY OF GOODS YOU ORDER If we are unable to provide you with the goods you have ordered, you will be contacted as soon as possible at which point you will be offered the choice of accepting substitute goods of equivalent quality and price (if available) or a complete refund of any sums that you have paid.
CANCELLATION AND RETURN Should you wish to cancel your order then please send written notice no later than 7 days of receiving the goods to us in one of the following ways:-
1. By post or personal delivery to:- P. R o s s l e r , Horni 3 9 2, 25101 Ricany, Czech Republic 2. By e-mail Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the goods from you). You must return the goods in question at your own cost by special delivery and they must be received by us in the condition they were in when delivered to you. If you have not returned the goods within 14 days of cancellation or when requested, we may collect the goods from you at your cost. Your right to cancel does not apply to videos (if they are unsealed by you) or magazines. For hygiene reasons we will not accept returns or cancellation of orders for any intimate objects or items of clothing which are designed to be worn next to the skin once they have been delivered to you. Where you do cancel your order, you are under a duty until the goods are returned to or collected by us to retain possession of them and to take reasonable care of them. We will not accept returns of clothing if they are creased and/or are in an un-saleable condition.
LIABILITY We will not be liable to you for any indirect or consequential loss or damage in connection with the supply of goods to you. We will have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods you have bought. Our liability to you in the event of death or personal injury from our negligence is unlimited.
DELIVERY We will try to deliver the goods by post within 5 days of entering into a contract with you. If we are not able to do so, then we will inform you and you may, if you wish, cancel the contract and we will fully reimburse you. We will deliver to the address given to us by you at the time you place your order. We strongly recommend that, upon receipt, you inspect the goods. We will not be under any liability to you for any delay or failure to deliver on any particular date. In the unlikely event that we deliver the wrong goods to you or the goods are defective or damaged, you must inform us of the problem within 10 days of receiving the goods otherwise you will be deemed to have accepted the goods. In this case or if the goods are faulty, we may repair or replace them or give you a refund (at our option). We will not be liable for any delays beyond our reasonable control.
GENERAL A person who is not a party to our contract with you has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms but this does not affect any right or remedy of a third party which exists or is available apart from that Act. If any provision of these Terms is unenforceable this will not stop the rest of the provisions from being enforceable. These Terms and any contract are governed by Czech law and you submit to the jurisdiction of the Czech Courts. Due to the intimate nature of our products and given that many are worn near or next to the skin, you should consult your doctor if you suffer from allergies (in case of latex clothing).
DEFINITIONS In these Terms: "you" and "your" means the person, firm or company who enters into a contract with us. "us", "our" and "we" means P. R o s s l e r, Horni 3 9 2, 25101 Ricany, Czech Republic. |
